The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification.
This exam tests a candidate's knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for 642-164 exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.
Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)
1. What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Answer: ABD
2. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available
Answer: C
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The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
